Privacy policy
Privacy Policy
HavenlyEg operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). HavenlyEg is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.
By using the Services, you acknowledge that you have read and understood this Privacy
1. Personal Information We Collect
HavenlyEg collects the following personal information:
• Contact information: name, billing address, shipping address, phone number, email address.
• Account information: username, password, preferences, and settings.
• Transaction information: items purchased, returned, or exchanged.
• Communications with us: messages sent via email, WhatsApp, or social media.
We do not collect sensitive financial information directly, as all payments are processed securely via Shopify and/or payment partners.
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2. How We Use Your Information
We use your personal information for:
• Order fulfillment: processing purchases, shipping orders, handling returns and exchanges, and providing customer support.
• Account management: maintaining your account and remembering preferences.
• Marketing and promotions: sending promotional messages via email or WhatsApp. Customer consent is not required to send these messages.
• Security and fraud prevention: protecting your account and transactions.
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3. Sharing Personal Information
We do not share your personal information with third parties, except:
• Shopify and service providers: for payment processing, order fulfillment, shipping, and customer support.
• Shipping company (Cheetah Shipping Co.): to deliver your order.
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4. Cookies and Device Information
We do not collect information automatically from your device or through cookies.
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5. Children’s Privacy
The Services are intended for users 18 years or older. We do not knowingly collect personal information from children under 18.
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6. Data Retention
We retain your personal information as long as you have an account with HavenlyEg.
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7. Your Rights
You may:
• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
You can exercise these rights by contacting us using the details below.
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8. International Transfers
All data processing is done within Egypt. We do not transfer your personal information outside Egypt.
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9. Security
While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your personal information during transit or storage.
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10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the “Last updated” date.
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11. Contact
For any questions or requests regarding your personal information, please contact us at:
HavenlyEg
Instagram : @HavenlyEg
WhatsApp: 01061091491