Refund policy

HavenlyEg – Return & Refund Policy

• 48-Hour Return Policy

• We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging.

• To start a return, you can contact us on our whatsapp number : 01061091491

• Please note that all returns will be covered by the store, and instructions for the return process will be provided once your request is approved. Items sent back without prior approval will not be accepted.

• You can always contact us for any return questions you can contact us on our whatsapp number : 01061091491

⸻

Damages and Issues

• Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and provide a full refund. Refunds for damaged items are only applicable if the issue is noticed at the time of delivery by the shipping representative.

⸻

Exceptions / Non-Returnable Items

• This return policy applies to all products, with no exceptions.

⸻

Exchanges

• Currently, we provide full refunds only for defective or damaged items. For exchanges, you may return the item and make a separate purchase for the new product.

⸻

Refunds

• Once your return is received and inspected, we will notify you if the refund is approved. If approved, your refund will be processed via electronic payment services such as “Any Smart Wallet” like Instapay, Telda & Fawry. Please allow some time for your payment service to process the refund.